Connect Customers with Real-Time Support
B2B customers often need help before they place an order. They may have questions about product specifications, compatibility, applications, pricing, availability or the next step in the buying process.
Pine360 provides real-time AI customer support inside your ecommerce experience. It understands the customer’s request, captures the relevant product and application details, and connects the customer with the right support specialist.
Built for Helpful B2B
Customer Conversations
Pine360 helps customers get immediate product guidance and connects them with the right support specialist when they need personal assistance.
Recognize the Support Request
Pine360 understands when a customer wants help with a product, order or technical question. Its conversational AI identifies the customer’s question, product interest and reason for contacting your team.
This creates a more responsive real-time customer support experience. Customers can ask for help naturally without searching for a support page or phone number.
Capture Product and Application Details
Pine360 collects the relevant product, part number, application and technical details from the conversation.
AI-powered customer support captures the context your team needs before the handoff.
This improves B2B support requests and reduces repetitive questions. Customers do not need to explain the same product requirement again.
Connect Customers with the Right Specialist
Pine360 can connect the customer with the appropriate support or sales specialist based on the request. Real-time support routing helps direct technical product questions to the right team.
This creates a smoother customer-service experience across complex B2B catalogs. Support teams receive better context before starting the conversation.
Support Call and Email Follow-Up
Customers can choose the most convenient support channel, such as a phone call or email. Pine360 can pass the product and application details to the selected support workflow.
Multichannel ecommerce support helps customers receive assistance in the way they prefer.
This keeps high-intent product conversations moving toward resolution.
Move Support Conversations Toward Action
After the handoff, Pine360 helps customers move toward the next step, such as viewing a product, requesting a quote or speaking with sales.
AI-assisted support connects customer questions with practical buying actions. This helps convert support requests into qualified B2B sales opportunities.
Your team can focus on solving the customer’s need instead of collecting basic information.
Give Every Customer a
Faster Way Forward
See how Pine360 can answer product questions, capture customer context and connect high-intent customers with the right support specialist in real time.
Book a Pine360 Demo →